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What is the best option or rather options to predict how much order a customer will place in the future, say next 3 months on a monthly basis. Also will a customer place an order.

I used ARIMA to predict the future order but the MAPE is quite high. Basically what i have done is predict the probability of a customer placing an order using survival analysis and then multiplied that with the predicted order quantity.

Does that make sense or is there something fundamentally wrong with the approach?

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