What is the process for integrating sentiment analysis in a CRM? What I am searching for is a system which analyzes the customer comments or reviews using the CRM and finds out the customer sentiment on the services provided by the system or company or a product.

I have done a sentiment analyzer which takes text and shows the sentiment of the text. Now I want to integrate the above-mentioned sentiment analyzer to a CRM, how can I do that?

After a lot of searching, I got one paper on the integration of opinion mining in CRM, which helps to get an idea about the process involved.

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