I am a starter in ML. So pardon me if the question is naive.
We have a Project Management tool where users can create a ticket and assign it to others. This is just one part of the tool but we are trying to automate assignment of ticket to people. Based on the history, i am trying to suggest who should the creator assign the ticket to so that the ticket is closed without any delay, minimal risk etc.. While i have the features/variables ready, I am having a hard time trying to find which algorithm or method to use.
Appreciate the help. Thx.