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I am working on a project to automate the process of root cause analysis for hardware devices.

The input here is a text containing the problem description (as in an e-mail) and I have access to technical manuals/repair logs/solutions for similar category of problems (Blueooth/WiFi/etc), from which I have to mine the most probable cause for any malfunction.

I do not have access to a detailed error code bank which could be mapped on to a solution. I am not sure how to begin tackling this problem.

Any help in figuring out how to go about this challenge will be helpful. Thank you.

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