I am working with
smart-reply use case for
agent chat transcripts.
The one chat bubble looks like this:
From one chat bubble how can I identify
intent queries/Question by Customers and Responses from Agents. In between chat there is lot of unnecessary conversation, so how can I remove such things.
cust_query Agent_response Pending Payment You've reached PayPal messaging! Hi, Person This is Person from Google and I'm happy to assist you today. I see here that you're reaching us out about a pending payment. I see here in my end that the tracking number that you provided us is invalid.I suggest you double check the tracking number and upload it again Can I cancel the transaction I’m transferring this message to Dispute Department. They’ll review our previous conversation and get back to you. The response may not be immediate, but you'll get a notification via email, App and within your Google account as soon as they reply.
Can we utilise any
transformer based models to get this thing.